Introduction

This course is designed for all office staff wishing to work on their communication skills. One half of the day will be dedicated to improving telephone communications with customers, including handling difficult customers and offering solutions to problems. The second half of the day will concentrate on effective business meetings, including discussion techniques, chairing meetings and writing agendas and minutes.

The table below shows the location and dates that this course will be running.

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Payment Details

The course costs £195.00 + VAT (a total amount of £224.25), which is payable via PayPal or by cheque.

Important Information

Great care and attention has been given to making our courses accessible. If you have a disability or special learning need, view our Disability Statement. This details arrangements on how to enrol and additional facilities available.

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