Customer Service Apprenticeship (Level 2)

The Customer Service Apprenticeship is ideal for staff working on reception or similar areas of employment with direct contact with customers. The Customer Service Apprenticeship is widely recognised across all areas of employment and it is easily transferable if you are considering progression outside of the fitness industry.

The Customer Service Apprenticeship is comprised of the following qualifications:

NVQ Level 2 in Customer Service
This qualification aims to assess the competence of anyone working face-to-face, telephone, or written correspondence with customers.

Technical Certificate Level 2 in Customer Service
An exam-based qualification aiming to assess the technical knowledge of fundamental customer service procedures and ways of dealing with aggressive, submissive and assertive customers.

Key Skills Level 1 in Communication and Application of Number
This qualification is assessed within the context of your daily communication with customers and working with retail transactions. At Level 1, assessment is through a brief assignment book which doubles as NVQ evidence plus a final examination.

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